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Shipping & Returns

Shipping

We offer FREE SHIPPING to all Kathmandu Bazaar customers who live in the USA and spend a minimum of $100.00. For these orders we use USPS Standard Mail (typically takes 3-10 days) or Flat Rate Priority Mail (typically takes 2-3 business days) depending on the size of the shipment.

For shipment under $100 we charge $5 flat rate and we use USPS Standard or Priority Mail. For wholesale customer you can choose one of the USPS shipping method or let us know what you prefer.

Orders placed early in the weekdays are usually shipped the same day they are received. Otherwise we ship the next business day. If you need a package overnight we can usually accommodate that for an additional fee.

We can ship to virtually any address in the world. Payment can be made using most credit cards through PayPal. Your country may impose additional taxes duties etc Please make sure you are familiar with your country's customs process and fee structure before you order so you know what to expect. The United States Postal Service offers only limited tracking services for Global Priority packages; we cannot be responsible for lost or delayed packages. We frequently ship to Canada, Europe & Australia and have never had package loosing issues, occasionally there is a delay in customs.

 

Returns Policy 

Namaste Brand takes pride on your satisfaction. We want you to be happy with our products you purchase. We accept returns within 10 days of the delivery date as long as the merchandise is in its original, unaltered condition. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.