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FAQ

Is there a minimum order?

There is no minimum order for retail customers (Kathmandu Bazaar). Minimum wholesale is $500.

Where are you located?

We are located in the beautiful uptown area in Minneapolis, Minnesota.

Do you have a print catalog?

No we dont offer a print catalog at this time. But if you sign up as a wholesale customer you will have access to our online wholesale catalog.

Which payment methods do you accept?

We accept all major credit cards through Pay Pal.

Why are your prices so reasonable?

Because we do our own buying, importing and some of the manufacturing, we are able to keep our prices very reasonable. Our sister company Purna Kalash Traders in Nepal has been in handicraft export business for over 40 years. We have a long history of working with artists and manufactures and understand their quality, products & craftsmanship.

What are the other services you provide?

We have been the local agent in Nepal for companies in Europe, USA, Australia and Japan sourcing them all kinds of Fair Trade Products since 1970. We have been taking part in exhibition & trade fairs all over the world and have gathered a good understanding of the market. We can be your reliable partners in sourcing or developing a product for you from Nepal, Tibet & India. We have been commissioned by restaurants, hotels, individuals, companies, artists & collectors to source them everything from handcrafted statues, woolen rugs, antique Tibetan furniture and lot more. Some our recently sourced products include 3 feet lapis lazuli medicine Buddha,  20 feet Bronze Tara, 60ft X 100ft Tibetan Rug and Tibetan Furniture for an entire living space for a boutique hotel.

Do we practice fair trade?

Absolutely! We are proud of conducting business in a manner that is beneficial to all involved. That means paying a fair price for the products and purchasing from many different families, co-ops, and craftspeople. By providing a market for the products of individual artists, co-ops and families we are able to help enhance their lives both financially and creatively. This allows them to house, feed, school and clothe their families, something they might not otherwise be able to do.

How much is shipping?

We offer FREE SHIPPING to all Kathmandu Bazaar customers who live in the USA and spend a minimum of $50.00. For these orders we use USPS Standard Mail (typically takes 3-10 days) or Flat Rate Priority Mail (typically takes 2-3 business days) depending on the size of the shipment.

For shipment under $50 we charge $5 flat rate and we use USPS Standard or Priority Mail. Wholesale customers can choose one of the USPS shipping methods or let us know the preferred shipment method.

How quickly do you ship?

Orders placed early in the weekdays are usually shipped the same day they are received. Otherwise we ship the next business day. If you need a package overnight we can usually accommodate that for an additional fee.

Do you ship internationally?

Yes, we ship worldwide. Payment can be made using most credit cards through PayPal. Your country may impose additional taxes, duties etc. Please make sure you are familiar with your country's customs process and fee structure before you order so you know what to expect. The United States Postal Service offers only limited tracking services for Global Priority packages; we cannot be responsible for lost or delayed packages. We frequently ship to Canada, Europe & Australia and have never had loss issues, occasionally there is a delay in customs.

Do I get purchase confirmation?

Immediately after you place an order you should receive an e-mail confirmation acknowledging receipt of your order. If you do not receive a confirmation, then it may have been undeliverable due to a spam blocker or incorrect e-mail address.

Lost my gift certificate code, what should I do?

 We can retrieve your code and re-send it. Please send us an email at info@namastebrand.com and include the names of the both the gift certificate recipient and the sender.

What is your return policy?

We take pride in your satisfaction. We want you to be happy with our products you purchase. We accept returns within 10 days of the delivery date as long as the merchandise is in its original, unaltered condition. 

If you need to return, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).